Emergency management
One click alerts every registered resident; people report “I’m safe” or “I need help”, and assembly points appear on the map.
The city’s shared mind
A city, governed together.
Konsesa brings residents’ voices together, makes the municipality’s work visible and moves decisions onto common ground. Request management, participation and decision support on one platform.
Konsesa listens, summarises and prepares. Decisions are made together.
Product screens are shown in the Turkish interface.
Where cities stand today
The problem isn’t silence. It’s disconnection.
Residents speak up, but their voices never add up. The municipality works hard, but the work goes unseen.
01
Scattered channels
Phone, central complaint portals, social media, separate apps. Residents have to work out which department to contact.
02
Manual processes
Requests are sorted by hand and sent to the wrong unit; dozens of duplicate records pile up for the same issue.
03
Invisible service
Even when the job gets done, residents never hear about it. Work that is done looks like work that isn’t.
04
The silent majority
Decisions are shaped by a few loud voices. People who want to weigh in have no easy way to do so.
How it works
Two loops, one platform.
Service loop · from request to verified resolution
- A resident describes it
- Konsesa suggests the unit
- The crew fixes it on site
- Closed with a photo
- The resident sees the result
Participation loop · from idea to shared decision
- A resident proposes
- Konsesa summarises views
- Common ground is voted on
- The municipality responds
- Delivery is tracked
Both loops share the same identity, the same data and the same records. Every Konsesa step is a suggestion that an authorised person approves.
Modules
Everything a municipality needs, on one platform.
Turn modules on as you need them; all of them run on the same identity and data.
Service
Request management
From report to verified closure
Field app
Tasks, map, photos
Appointments
Online booking, reminders
Emergency management
One-click mass alerts
Participation
Common Ground
Deliberation that finds agreement
Surveys
Conditional questions, summaries
Participatory budget
Identity-verified project voting
City proposals
Support threshold, formal reply
Communication and management
Smart announcements
Right neighbourhood, right language
Konsesa Insights
Decision support in plain language
Neighbourhood dashboard
Local data for the mukhtar
Transparency
Decisions and delivery map
Residents · report by describing
No forms. Just tell us.
“The pavement on Stadium Road has caved in and water is gushing out underneath.”
- Konsesa suggests the category and the unit; the resident confirms.
- The response time is visible from the start.
- Via the portal, the phone and WhatsApp.
Residents · transparent tracking
Every step visible. Every closure verified.
- Received, routed, in progress, resolved: which unit, and when.
- A notification at every change: in the app, by email or by SMS.
- A proof photo from the field crew is required to close a request.
Management · Konsesa Insights
Leaders ask Konsesa, too.
- Plain-language questions about surveys, topics, requests, announcements, proposals and emergencies.
- Every answer shows its source.
- Only the municipality’s aggregated data, according to each person’s role.
Scenarios
Konsesa on a real day.
Five concrete cases, step by step. Screens are from the product itself, in its Turkish interface; the data belongs to a demo municipality.
From complaint to shared decision
- 18 street-lighting requests arrive from one neighbourhood.
- Konsesa groups them and drafts a discussion topic.
- The municipality opens the topic and invites everyone who reported.
- Common ground emerges: “Broken lamps should be fixed within a week.”
- The municipality publishes its decision; delivery is tracked on the map.
Do we need night buses?
- The municipality asks: “Do you take the bus between midnight and 5 a.m.?”
- 186 residents answer under a pseudonym, in confidence.
- Konsesa summarises: 39% never, 33% a few times a month, 28% a few times a week.
- The municipality approves; participants see a “What you said” summary.
- When the decision is published, everyone who took part is notified.
Residents set the priorities
- The municipality opens its 2027 neighbourhood budget: ₺12 million, 14 projects.
- The projects add up to ₺18.3 million, so not all of them can be built.
- Each resident picks up to 3 projects; identity-verified, one person, one vote.
- 1,214 people vote; nobody can see who voted for what.
- Winning projects are published and their construction is tracked on the map.
Should the old bazaar go car-free?
- 662 people vote on 28 statements; Konsesa groups like-minded people into three clusters.
- The main proposal divides them: 91%, 18% and 47% in favour.
- Yet all three groups agree on a lane always open for ambulances and fire engines (96% · 94% · 92%).
- And on a shuttle for disabled and elderly people (89% · 84% · 82%) and deliveries until 10 a.m. (77% · 81% · 74%).
- The municipality builds its decision on that common ground and publishes its reasoning.
The right neighbourhood, the right language
- The water utility prepares a planned-maintenance notice.
- Konsesa drafts the text; an authorised person approves it.
- The notice goes only to the three affected neighbourhoods.
- Each resident receives it in their own language.
- The municipality sees how many people it reached and who read it.
Hard days and neighbourhoods
Coordination in a crisis, data for every neighbourhood.
The mukhtar’s neighbourhood dashboard
Open and resolved requests, resolution time and participation; read-only, with no individual-level data.
Konsesa
Konsesa listens, summarises and prepares. Decisions are made together.
Listens
Understands what residents write in their own words and suggests the category and unit.
Summarises
Condenses hundreds of opinions, survey answers and requests, always citing the source.
Prepares
Drafts replies, announcements and discussion topics; an authorised person always sends them.
Konsesa runs on AI and never sends or publishes anything on its own.
Access
For every resident, on every device.
- Works on any phone; no app to download.
- Multilingual, with right-to-left Arabic.
- Residents can also write via WhatsApp.
- Usable with a keyboard and a screen reader.
- Emergency mode and appointments on the same platform.
Trust
Data protection is part of the design.
Identity stays protected
Identity data is kept separately; participation only shows a pseudonym.
Human approval
Konsesa never sends anything on its own; an authorised person approves every draft.
Personal data is masked
Personal data is hidden before it reaches the model; results from fewer than 5 people are never shown.
Open and auditable
Versioned consent records; a public “How Konsesa works” page.
Installed on the municipality’s own servers or in a data centre in Türkiye. The AI model is the municipality’s choice: on-premises or cloud. Compliant with Türkiye’s data protection law (KVKK).
Integrations
Works with the systems a municipality already has.
Identity
Sign-in with e-Devlet, verification with MERNİS
Address
Address validation with UAVT
WhatsApp
A resident writes, a request is created
Notifications
SMS, email and push notifications
Maps
Neighbourhood boundaries, location, delivery map
Other systems
Records management and e-municipality systems via API, adapted to each municipality
The connectors are ready; they go live with the pilot municipality’s credentials and existing systems.
Pilot
From pilot to city-wide, step by step.
Months 0–3
Pilot
One district or department. Reporting, transparent tracking and verified closure; staff training.
Months 3–9
Expansion
All departments. Common Ground, surveys, participatory budget, city proposals and Konsesa Insights.
Month 9 onwards
City-wide
Open city agenda, delivery map, mukhtar dashboard and an annual participation report.
What we measure together in the pilot
- Resolution time
- Right unit first time
- Duplicate rate
- Resident satisfaction
- Number of participants
Why Konsesa
The winner: the city.
The mayor’s office
- Service that is visible and verified.
- Decisions grounded in data and public opinion.
- A pioneering identity in participatory city government.
Municipal teams
- The right unit, first time.
- Fewer duplicates, less manual work.
- Drafts ready; the decision stays with the team.
Residents
- Describe the problem in their own words.
- See the result, with proof.
- Have a say in decisions.
Request a demo
Let’s start with a pilot.
Fill in the form for a live demo tailored to your municipality and a pilot conversation. We’ll get back to you within two working days.
- Live product demo (45 minutes)
- A pilot scope that fits your municipality
- Installation and data security questions
Or write to us directly: info@vinterna.com